🦋 We are Tengo

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Discover more about us at Careers at Tengo or https://www.tengo.cc/

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👀 About the role

We’re seeking a founder mindset & hands-on Customer Success. This is a unique opportunity to join Tengo in the early team and make a significant impact on both the product and the technical stack. You will work closely with our CEO Hugues and the Sales Team (Nathan and Nicolas).

To date, our main business challenges encompass:

1. Onboarding new clients / users and ensuring proper handling of Tengo to win more public tenders
2. Increasing our NPS through regular interactions with our users (follow-up calls, messages, specific researches…)
3. Feeding the product team to improve the Tengo base on all your users’ interactions
4. Do “things that don’t scale” to support Tengo’s development (improvement, tests, explorations…)

These missions are expected to evolve over time depending on the development of the company and the appetite of the Customer Success. We are just at the beginning of the Tengo adventure 😁

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The first 2 points will be your primary area of work ;-)

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As Customer Success, you will:

1. Set up new client accounts customized to their specific needs, and guide them through their first steps on the platform. Your role will be critical, as you’ll ensure a great first impression
2. Monitor client activity, take initiative to enhance user engagement on Tengo, and proactively address churn risks